The Concierge ServicePoolside is
Poolside is
a valid address.
Since 2020 we've hand-delivered to resorts, condos and Airbnbs from Playa to the Riviera Maya. One WhatsApp starts it. A person — usually Memo, Rebeca or Simón — finishes it at your lobby.
Start a delivery on WhatsApp →
PLATE D-01
How it works
Three messages, one delivery.
01
Message us
Send one WhatsApp with what you want and where you're staying. That's it.
02
A human confirms
Memo, Rebeca or Simón checks stock, gives you a time window and a price.
03
We show up
Cash, card or transfer at the door. Signature not required. Discretion is.
CoverageFrom Playacar
From Playacar
to Tulum.
If your resort isn't on the list, ask anyway. We've been almost everywhere already.
- Playa del Carmen — city centreSame-day
- Playacar Fase 1 & 2Same-day
- Mayakoba resortsSame-day
- Puerto AventurasSame-day
- Akumal & Tulum (by arrangement)Same-day
- Vidanta, Rosewood, Banyan Tree, FairmontSame-day
Straight answers